You are entitled to 600 shekels: what you are owed for free that companies hide from you
Surprising consumer laws reveal how you can receive compensation of hundreds of shekels for a technician's delay, what you are entitled to if a call center does not answer, and how to avoid unnecessary charges.
Many companies rely on the fact that you do not know your rights, but the trendz Instagram page has revealed consumer rules that will help you stop being taken for a sucker:
-
Technician Law: If a technician or courier is more than two hours late and you were forced to wait for them at home, you are entitled to compensation of 300 shekels. If the delay exceeds three hours, the compensation jumps to 600 shekels. All you have to do is search Google for "Technician Law Israel Consumer Council" and fill out the form.
-
The 6-minute law in call centers: Waiting more than 6 minutes for a human response from cellular, water, or internet companies requires them to offer you the option to leave a phone number so they can call you back. If you were not offered this option, you are entitled to claim compensation.
-
Subscription cancellation: When you ask to cancel a subscription to a gym, newspaper, telecommunications company, etc., the company must disconnect you within 3 business days. If it continues to charge you despite the request, the court may award you compensation of up to 10,000 shekels.
-
Switching to the "basic track" at the bank: A fee plan that costs about 10 shekels a month exempts you from paying a separate fee for every small transaction in the account and can save you hundreds of shekels a year.
-
Canceling an online transaction: Did you change your mind about a product you bought online? You are allowed to cancel the transaction within 14 days from the day of receiving the product. The maximum cancellation fee that the business is allowed to charge you is 5% of the transaction value or 100 shekels, whichever is lower.
