Consumer Rights

Surprising consumer laws reveal how you can receive compensation of hundreds of shekels for a technician's delay, what you are entitled to if a call center does not answer, and how to avoid unnecessary charges.

A Chinese couple who paid in advance for a premium wedding catering package discovered after the event that they had received a cheaper menu due to staff error. The court ruled this a breach of contract and ordered the hotel to provide compensation.

A request to certify a class action lawsuit was filed this week against Wolt in the Haifa District Court, alleging the sale of price-controlled products at prices higher than the maximum set by the state. According to the request, the damage to the customer base is estimated at 2.5 million shekels, while Wolt claims that the businesses themselves set the product prices.

Many users are outraged by a method in the Pango app that leads to unintentional sign-ups for paid premium services. Learn how to check your personal account for active paid subscriptions.

It is a common scenario: you find a product with two different prices. We explain which price you are legally entitled to pay.

Nitzan Kidar terminated her contract in 2015, yet HOT kept her registered as a subscriber until 2024. Following an inquiry by mako, the company canceled the debt claim.

The partner of a reservist currently serving inside Lebanon claims she encountered "callous" treatment from "Kupat Tel Aviv" after requesting to cancel tickets for a show following her partner's call-up to reserve duty.

The Kfar Saba Small Claims Court has ordered the Shufersal chain to pay 20,000 shekels in compensation to a customer after the store refused to honor advertised sale prices. The judge criticized the chain's conduct, calling it a systematic practice of misleading consumers.