National Insurance Institute reveals: This is the most requested benefit - and here is how to get it

The National Insurance Institute published this morning (Monday) its website activity report for 2025, containing data on browsing habits, digital services, forms, and benefits that were used the most. According to the report, 47,440,490 visits were recorded on the site during the year, during which 93,070,931 views and activities were registered.

One of the most prominent figures in the report concerns the online submission of claims. The main page for "Online submission of claims and forms" was viewed 1,034,839 times, and the form that was submitted and sent the highest number of times was the claim for unemployment benefits, with 240,849 submissions. It was followed by the "Multi-year report" with 107,686 submissions, and the claim for a disabled child benefit with 54,287 submissions.

In the distribution of topics viewed on the site, the unemployment sector also stands out. The unemployment page was viewed 653,530 times, and it was ranked second among the benefit topics viewed on the site. In first place is "Savings for every child," with 691,745 views, followed by unemployment, general disability with 612,007 views, nursing care with 544,945, and senior citizens with 535,627 views.

The data also indicates the extent of the use of digital services. In 2025, 12,422,023 documents were sent through the site, of which 9,870,118 documents were via digital channels, which is 79% of all documents. In addition, 2,234,264 inquiries were sent through the site, with 1,848,658 of them sent through the personal service site.

The personal service area itself was one of the most requested areas on the site, with 53,501,054 visits. The leading topic in it was "Letters," with 16,399,834 visits, followed by insurance and collection with 7,019,968, documents with 4,813,410, general disability with 4,768,214, and medical committees with 4,000,557 visits.

The report also shows that 78.02% of users browsed the site via mobile, while 21.6% used a computer. However, the average duration of stay on a computer was 3:49 minutes, compared to 1:12 minutes on mobile. In total, users from 214 countries and regions entered the site, with 95.84% of the visits being from Israel.

The National Insurance Institute notes that 2025 was marked by the continued establishment of the digital channel as a central, stable, and preferred "branch" for exercising rights. During the year, among other things, artificial intelligence tools were implemented in the world of chatbots, alongside new online services and forms. The report states that the National Insurance Institute will continue to expand and improve internet service for the benefit of the public.