WhatsApp mystery: Accounts are being blocked, and Meta provides no explanations

Many users in Israel and around the world have been reporting for several days that their WhatsApp account has been suddenly blocked and sent for review, without any prior warning or clear reason. In Israel, this phenomenon has been gaining momentum over the last two weeks, and in recent days the situation has worsened, with the number of documented cases climbing to hundreds.

At the same time, numerous reports have been recorded from users on social networks like X, testifying that this is not an isolated incident as Meta's official responses tried to present, but a wider malfunction affecting users in other countries. In Israel, preparations are already underway for a possible class action lawsuit on this issue.

Initial estimates spoke of a malfunction focused on the Hebrew interface or in Israel, but it later turned out to be a malfunction in an algorithm that apparently identifies suspicious activity - even though none took place. The algorithm incorrectly identifies completely normal activity, such as multiple inquiries to unsaved numbers.

Affected users report that when trying to enter the application, a message appears stating that the account activity and device details are being checked to ensure compliance with the terms of service, a process that usually lasts up to 24 hours. In some cases in Israel, it was even reported that users whose accounts were released were blocked again a few days later.

Google's spark: Gemini's smart agent arrives in Israel

Google announced the launch in Israel of Gemini Spark - a personal AI agent that performs tasks and automates complex workflows in Gemini interfaces, also integrated into the Chrome browser.

The agent is based on information from linked applications, conversations, websites, and location to achieve the goals set for it, according to a requested schedule. This means the agent will know how to perform tasks even when the browser is closed. Among its main uses are managing inbox load, creating in-depth news summaries, and performing research that includes consolidating data and citing sources.

To use Gemini Spark, one must be 18 years of age or older, log in with a personal Google account, have a subscription to Google AI Pro or Ultra, and ensure that the "save activity data" setting is enabled.

Warning regarding information sharing

Google warns that for the purpose of performing tasks, Spark may share information with third parties, including personal details such as name, contact details, files, and preferences. Additionally, Gemini saves browser data, including login details. Although the agent is intended to request approval before performing sensitive actions, it is advised not to enter login or payment details directly into the task thread and not to rely on it for professional advice in medicine, law, or finance.

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"I was blocked four times, it's nerve-wracking"

Eti (59), a Home Front officer in a reserve battalion, has been managing dozens of communication groups with colleagues, soldiers, and their families over the last week. "Because of the position, I started making contact with dozens of new people, and in the last week and a half I have been blocked at least four times," she says. "Access to the account has become a daily question mark. It is a critical tool for managing the system - I try to switch to phone calls, but this situation is nerve-wracking."

The Israel Internet Association's hotline has seen about 200 inquiries on the subject in recent days - an unusual jump compared to the beginning of the wave.

What to do when blocked:

1. Submit an immediate appeal: Appeal via the link that appears in the blocking message or by contacting WhatsApp support.

2. Open alternative communication channels: Install and use other messaging applications to diversify risks.

3. Avoid suspicious behavior: Cease the use of automation tools and sending messages in large distribution lists until the malfunction is resolved.

4. Back up data routinely: Ensure regular backup of chat history and files to prevent data loss.

Yonatan Ben-Chorin, manager of the Israel Internet Association's hotline, explains: "The common denominator was reports that they contacted a business or a number not saved in contacts - and were blocked immediately. This is not a hack, but a completely normal usage pattern mistakenly classified as spam."

Meta confirmed they are aware of the malfunction and are working to restore access, but refrained from explaining the specific cause of the widespread blocking.