A revolution in public transport: Israel Railways breaks records
Following multi-million shekel investments in infrastructure and specialized staff training, Israel Railways is reporting a significant surge in ridership and high service satisfaction rates.
After reaching a record 72 million trips in 2025, Israel Railways has set a new milestone: last July, 8,800 passengers with disabilities utilized the service, with a 98 percent satisfaction rate.
Alongside the overall growth in ridership, there has been a significant increase in passengers with disabilities choosing Israel Railways daily. The 8,800 trips recorded in July represent an all-time high, marking a 14 percent increase compared to the same month last year.
These figures align with the policy led by the Ministry of Transport and Road Safety, under Minister Miri Regev, to expand public transport accessibility. The ministry is working closely with Israel Railways to enhance the accessibility of stations, trains, and passenger services.
Accessible area for people with disabilities on Israel Railways (Photo: Israel Railways Spokesperson)
According to a recent survey of approximately 400 respondents, 98 percent expressed general satisfaction with Israel Railways, and 95 percent were satisfied with the assistance provided by staff. 96 percent were satisfied with the coordination center, and similar figures were reported regarding signage and announcements at stations and on trains.
In recent years, Israel Railways established a dedicated accessibility unit within its Operations, Logistics, and Procurement Division. Last year, the company invested millions of shekels in infrastructure, including accessible signage, water coolers, new boarding ramps, and a 24/7 coordination center for trip assistance.
People with disabilities are assisted by railway employees during a trip (Photo: Israel Railways Spokesperson)
Today, the railway operates 70 fully accessible stations and about 650 daily passenger trains equipped with accessible carriages. Approximately 2,500 staff members—including station managers, inspectors, and attendants—undergo specialized training. This includes a practical exercise where employees navigate routes blindfolded to better understand the needs of passengers with disabilities.
Minister of Transport and Road Safety Miri Regev stated:
"Accessible public transport is a fundamental condition for an equal and advanced society. The increase in passengers with disabilities and high satisfaction data demonstrate the importance of investing in accessibility. The Ministry will continue to work with Israel Railways to ensure every citizen can travel independently, comfortably, and safely."
Director General of the Ministry of Transport, Moshe Ben Zaken, noted: "We view accessibility as an integral part of our transport services. The encouraging data show that when we invest in infrastructure, service, and training, more people with disabilities can choose public transport for their daily travel."
Chairman of the Board of Israel Railways, Avner Flor, added: "For us, accessibility is not a slogan but a core value. We work daily to improve service, purchase modern rolling stock, and enhance accessibility features."
Acting CEO of Israel Railways, Avshalom Almaliach, concluded: "Accessibility is part of our organizational DNA. I thank our passengers for their trust and our employees for their dedication to serving all passengers, especially those with disabilities."
