Israel Police and ERAN Launch Confidential Support Line for First Responders
Israel Police and ERAN launched a confidential support hotline for emergency responders facing cumulative psychological trauma and burnout from frontline duties.
Emergency responders, including police officers, firefighters, and paramedics, face extreme trauma during critical incidents. Following a joint initiative by the Israel Police Resilience and Mental Health Division and the ERAN association, a dedicated confidential support service has been launched for these frontline workers.
The Hidden Psychological Toll
First responders frequently encounter severe traffic accidents, violent crimes, and mass casualty events. While the public primarily witnesses high-profile attacks, the cumulative psychological toll builds up shift after shift. Dr. Amir Tal, head of the Israel Police Resilience and Mental Health Division, notes that continuous exposure to violence and death leads to profound distress and burnout, even among those who maintain outward functionality.
Dr. Shiri Daniels, national professional director of the ERAN association, emphasizes that the psychological impact does not end with the shift. Intrusive thoughts, sleep disturbances, and strain on personal relationships often follow responders home. Those dedicated to helping others frequently struggle to acknowledge their own need for support, fearing professional stigma, career stagnation, or removal from operational duties.
Confidential Support and Organizational Responsibility
Launched in June 2025 during Operation Lion's Pride in cooperation with the Ministry of Health, the anonymous hotline (076-8844496) and digital support network provide a safe space for responders. Trained volunteers understand the unique operational realities of emergency work, allowing personnel to speak freely without revealing their names or ranks.
Experts stress that mental health care must also be addressed at the organizational level. Leaders must foster open communication, train commanders to identify early signs of distress, and establish systematic support mechanisms to ensure that those who protect the public receive the care they deserve.
