Passenger Rights
Found 4 recent publications
Was your connecting flight cancelled? You might be entitled to compensation
The court approved a settlement in a class action lawsuit against Flydubai. Passengers who purchased a connecting ticket but failed to reach their final destination due to a segment cancellation will be eligible for additional refunds via financial vouchers.
Ben Gurion Airport Strike: Are Passengers Entitled to Compensation for Delays?
The strike and disruptions at Ben Gurion Airport last Thursday caused hours-long flight delays. Unlike standard delays, it is not certain that passengers are entitled to compensation under the 'Tibi Law' in this case.
Israir Ordered to Compensate Family Stranded Abroad During War
The Tel Aviv Small Claims Court has ordered Israir to pay 5,750 shekels to a family stranded in Austria for two weeks following a flight cancellation during Operation 'Am Kelavi'.
The ticket is just the beginning: Ancillary products have become the airlines' gold mine
For years, every detail of our flight ticket has become subject to an extra charge—seating, luggage, and so on. Airlines make billions of dollars a year from these extras. A reform approved last week is expected to change the landscape in the European Union, and perhaps later in Israel as well.