Wolt Israel CEO Defends Safety Record Amid Police Complaint

Wolt Israel CEO Tomer Cohen responded to a police complaint filed against the company and himself by the National Road Safety Authority, stating that couriers are not rewarded for delivery speed and emphasizing zero tolerance for traffic violations.

In a recent filing with the Israel Police, the National Road Safety Authority demanded a criminal investigation against Wolt Israel and CEO Tomer Cohen, citing persistent traffic violations by couriers and demanding an immediate closure order against the company.

In a message to company employees, Cohen expressed regret that despite multiple requests, no meeting had taken place with the authority since September. He noted that the company utilizes artificial intelligence tools to track courier complaints, has launched a dedicated WhatsApp reporting center, and routinely removes dozens of couriers from the platform each month for misconduct.

According to the National Road Safety Authority, Wolt operates under conditions that legally require the appointment of a professional safety officer, citing the company's operational involvement in fleet management, driver verification, and route allocation. The authority presented license plate numbers of approximately 214 company-affiliated vehicles involved in safety incidents.

Wolt Israel firmly rejected the allegations, stating that the authority has turned road safety into a public relations campaign. The company stressed that it invests substantial resources into road safety programs and deplores attempts to target organizations working toward the same objective.